european haulage
Recently, a customer came to us discovering the shipment they’d ordered from a new supplier was ready to move – but all wasn't as expected owing to a classic misinterpretation on shipping terms not being clarified.
The customer “thought” the goods had been purchased on FOB terms. The supplier understood the agreement to be EXW.
Without swift action, this could have resulted in:
❌ Unexpected local charges
❌ Missed sailing schedules
❌ Damage to an important supplier relationship
Rather than allowing the situation to escalate, our local team in China immediately engaged with the supplier.
👉 By negotiating a fair compromise, both parties agreed to share the local EXW costs 50/50, preserving the relationship while ensuring the shipment made its planned vessel. Even better, both sides agreed that all future orders would be contracted on FOB terms to prevent the issue from happening again enabling us to ensure all movements ran smoothly via Regency.
The outcome?
✔️ Shipment stayed on schedule
✔️ Costs were shared fairly
✔️ The buyer-supplier relationship was strengthened
✔️ Our customer received the support they needed when it mattered most
At Regency, we don't just move freight — we solve problems, protect your supply chain and help your business succeed.
If you're importing or exporting goods and want a logistics partner who acts quickly when challenges arise, we'd love to help.
📞 01708 620 200
📩 info@regencyintlgb.com#RegencyInternational #SupplyChainExperts #GlobalLogistics #ukimports #LCL #FCL #americatouk #usatouk #freightforwardingindiatouk #seafreightusatouk #airfreighusatouk #lclshippingusatouk #fclshippingusatouk #cheapshippingusatouk #usaukcargo #usaportstouk